Product Updates in September 2025

With a focus on faster performance, smoother playback, and more flexible management tools, here are some of the highlights from our August & September updates.

Andy Higgs
Andy Higgs
September 26, 2025
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September 2025 Product Updates

Over the past two months we’ve continued making improvements to the ReelFlow experience, and here’s a selection of highlights:

Improvements for Visitors in the Player

  • Better playback experience:
    • Enabled faster video loading times via infrastructure upgrades.
    • The ReelFlow Player now shows our new Content Labels for videos as well as a new subject nameplate design, to help build trust with your website visitors.
    • We resolved bugs affecting sound preferences and generally improved the Player resilience to the influence of existing webpage styles.

Improvements to the Dashboard & Flow Builder

  • Performance boosts:
    • Major page speed improvements when viewing Flows, Library and Settings screens, as well as when using the Flow Builder (up to 5× faster in some cases).
  • Flow & video management:
    • We added a richer Flow Overview for better at-a-glance information in the Flow Builder .
    • Provide a highly requested option to download your videos from the Library.
    • Added video content labelling when uploading videos.
  • Player styling and customisation:
    • Flow styling adjusted so individual Flow styles now override Workspace-level styles.
  • Install code:
    • New Install Code checks indicate in Settings when no visitor events have been received in the past four days.

And soon there will be more to share about how we are improving creating video content... we’ll be back with news on those exciting developments in a future product update.